Be prepared to have as much information as possible. If you are a veteran or the next of kin of a deceased veteran
www.archives.gov/veterans/evetrecs/index.html
All others must fill out SF 1180
www.archives.gov/st-louis/military-personnel/standard-form-180.html
A good site for information - The site is a little busy but very informative
www.archives.gov/veterans/military-service-records/get-service-records.html
and a phone number 314.801.0800
be prepared to wait for some time to get a customer service rep, but remember, forms still have to be filled out because of the privacy acts
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